Pharmacy Technician

Pharmacy Technician – Shared Services Team (Remote)Join a mission-driven team transforming patient care through specialty pharmacy services. As a Pharmacy Technician on our Shared Services team, you’ll play a vital role in supporting patients across multiple functions—from onboarding and outreach to refill coordination and financial assistance. This fully remote position offers a dynamic, collaborative environment where your experience and empathy make a real impact.About the RoleOur Shared Services team supports patients and health system partners across a variety of pharmacy-related functions. Technicians in this role may work in one or more of the following areas, depending on team needs and individual strengths:Functional Areas of Responsibility🧾 Patient SupportFacilitate prior authorizations by working directly with insurance companies and clinician offices.Assist patients in accessing financial support for high-cost medications through foundations or manufacturer programs.Navigate pharmacy dispensing systems to adjudicate claims and support medication adherence.Collaborate with pharmacists and liaisons to ensure seamless patient care.📋 Patient OnboardingEnroll eligible patients into our partner health system pharmacy programs.Verify insurance eligibility and run test claims to determine copay amounts.Ensure patients are properly set up to receive medications without gaps in care.Communicate directly with patients and clinical teams to support a smooth onboarding experience.📞 Patient OutreachMake outbound calls to eligible patients to introduce and enroll them in our specialty pharmacy program.Educate patients on the benefits of our comprehensive pharmacy care model.Review EMRs to understand patient conditions and medication needs prior to outreach.🔁 Patient EngagementRespond to inbound calls and place outbound refill calls to support ongoing medication adherence.Coordinate refills, clarify prescription orders, and resolve claim adjudication issues.Serve as a liaison between patients, pharmacies, clinicians, and internal teams.QualificationsLicensure: State registration or certification as a Pharmacy Technician is required. National certification (CPhT or equivalent) is strongly preferred.If your state does not offer registration, national certification is required at time of hire.Candidates must commit to obtaining any additional required licensure within a mutually agreed timeframe.Experience: Minimum of 1 year as a Pharmacy Technician (some roles may accept 0–1 years with related experience).Education: High school diploma or GED required.Skills Traits We ValueStrong verbal communication and phone skillsComfort engaging patients and clinical teams telephonicallyAbility to navigate EMRs and pharmacy dispensing systemsHigh attention to detail and organizational skillsEmpathy, integrity, and a collaborative mindsetSelf-motivation and adaptability in a remote environmentProficiency in Microsoft Office (Excel, Word, Outlook)Remote Work ExpectationsMust have a distraction-free home workspaceReliable high-speed internet connection is requiredAbility to work seated at a desk with dual monitorsWillingness to work flexible shifts between 8:00 AM and 8:00 PM CST, with occasional SaturdaysCamera-on participation expected for most meetingsAdditional InformationMinimal travel may be requiredOpportunities for national certification training may be availableAll roles are part of a collaborative, process-improvement-focused teamPay Transparency Statements (Massachusetts Requirement)The following pay ranges are provided to promote transparency and equal employment opportunity. Actual compensation will depend on factors such as geography, skills, experience, and education.Patient Support AdvocateSalary Range: $19.45 – $22.21 per hourPatient OnboardingSalary Range: $17.68 – $20.19 per hourPatient OutreachSalary Range: $21.37 – $24.88 per hourPatient Engagement SpecialistSalary Range: $19.45 – $22.21 per hourCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Originally posted on Himalayas