Customer Service Representative

The Strategic Director of Customer Service is responsible for maintaining effective customer service for all internal and external Company XYZ customers. The position involves developing and implementing procedures, monitoring programs, and ensuring customer satisfaction. The director will supervise and train Customer Service Representatives and work towards self-development to stay current on customer service, sales, and supervisory procedures & practices.RequirementsDevelops and implements procedures pertinent to the effective and efficient operation of the Customer Service DepartmentMonitors programs and procedures to ensure on-time delivery and customer satisfactionSets performance standards to meet service goals of companyCoaches Customer Service Team in order to achieve high performanceMeasures Customer Service Rep performance and makes employment decisionsWorks continually towards self-development to stay current on customer service, sales and supervisory procedures & practicesBenefitsOther related duties as assignedResponsibility for a 13-person teamSupervises and trains Customer Service RepresentativesLeads the Customer Service DepartmentOriginally posted on Himalayas