Customer Service Agent

Remote World pairs South African talent with UK-based companies — and right now, we're looking for a friendly, patient Customer Service Agent to join one of our UK client teams, working fully remote.If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression.Key ResponsibilitiesHandle inbound customer queries via phone, email, or live chatResolve complaints and escalate issues when necessary, following set proceduresKeep accurate records of customer interactions in the CRM systemIdentify customer needs and provide clear, helpful informationCollaborate with internal teams to resolve complex queriesMeet daily service targets and maintain quality standardsWhat You'll NeedExperience in a customer service, call centre, or support roleClear and professional communication in English (written and spoken)Familiarity with CRM tools or ticketing systems is a plusA calm, solutions-focused approach when dealing with difficult situationsReliable internet connection and a dedicated home working setupWhat's on OfferR13,000–R15,000 per month (based on experience)100% remote — work from anywhere in South AfricaWorking hours: 11:00–19:00 SAST (09:00–17:00 UK time)Ongoing support and training through Remote WorldLong-term, stable position with a reputable UK employerReady to bring your people skills to a brilliant remote role? We'd love to hear from you.Originally posted on Himalayas