Consumer Operations Associate

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p> <p><br>We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p> <h2>What you’ll do</h2> <h3>Responsibilities</h3> <ul> <li 400;"><span 400;">Troubleshoot and solve external user issues&nbsp;</span></li> <li 400;"><span 400;">Analyze our processes and instigate changes to help scale our operations and improve user experience&nbsp;</span></li> <li 400;"><span 400;">Work closely with other Stripe teams to improve our product offerings and messaging around new products and features&nbsp;</span></li> <li 400;"><span 400;">Gain unique insights into how thousands of businesses on Stripe scale and operate&nbsp;</span></li> <li 400;"><span 400;">Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization&nbsp;</span></li> <li 400;"><span 400;">Be a part of building a brand-new team and operational culture for Stripe&nbsp;</span></li> <li 400;"><span 400;">Partner with global operations specialists or business process owners to run a critical workflow</span></li> </ul> <h2>Who you are</h2> <p><span 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3>Minimum requirements</h3> <ul> <li 400;"><span 400;">You have a user-first mindset and are energized by the challenge of solving difficult problems</span></li> <li 400;"><span 400;">You have excellent communication skills, both written and verbal</span></li> <li 400;"><span 400;">You excel in critical thinking and problem solving</span></li> <li 400;"><span 400;">You have prior experience in customer service or internal and external user-facing operations</span></li> <li 400;"><span 400;">You enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges</span></li> <li 400;"><span 400;">You have a process-oriented mindset and the ability to get things done</span></li> <li 400;"><span 400;">You enjoy working in an in-office environment with strong cross-team collaboration and support</span></li> <li 400;"><span 400;">You prioritize well and enjoy working in a quick-moving environment</span></li> <li 400;"><span 400;">You are humble and have a proven track record for working well across teams and with external partners</span></li> <li 400;"><span 400;">You're willing to periodically work a weekend day for which you'll receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening</span></li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li> <ul> <li 400;"><span 400;">Prior experience or knowledge in user support&nbsp;</span></li> <li 400;"><span 400;">Prior experience working on projects or process improvement initiatives&nbsp;</span></li> </ul> </li> </ul>